1. Scope
This Policy applies to:
- Website visitors
- Clients and prospective clients
- Users of systems managed or supported by TREK Connex
- Individuals communicating via email, phone, or SMS
2. Information We Collect
2.1 Personal Information
- Name
- Email address
- Phone number
- Organization and billing details
2.2 Technical & System Data
- Device and system configurations
- Network logs and metadata
- Authentication and access logs
- Security monitoring data
2.3 Communications
- Emails, tickets, and support records
- SMS/text communications
- Remote session logs
2.4 Automatic Data
- IP address
- Browser/device info
- Cookies and usage analytics
3. Use of Information
We use information to:
- Deliver IT, cybersecurity, and MSP services
- Provide support and respond to inquiries
- Send alerts and service notifications
- Improve security and performance
- Comply with legal obligations
4. Information Sharing
We do not sell personal information.
We may share data:
- With vendors and service providers under confidentiality
- With authorized client personnel
- When required by law or regulation
5. Data Security
We implement safeguards including:
- Endpoint detection and response (EDR)
- Network monitoring and intrusion prevention
- Encryption and authentication controls
- Logging and auditing systems
No system is guaranteed to be completely secure.
6. CJIS Awareness
TREK Connex supports environments subject to CJIS Security Policy and applies safeguards consistent with those standards.
TREK Connex does not certify compliance. Responsibility remains with the client agency.
7. Data Retention
Data is retained only as long as necessary for:
- Service delivery
- Security and auditing
- Legal obligations
8. Third-Party Services and Reseller Status
TREK Connex operates as a reseller, integrator, and service provider utilizing third-party platforms, telecommunications carriers, and vendors.
TREK Connex:
- Does not own or control third-party infrastructure
- Does not guarantee third-party service performance
You acknowledge:
- Services may depend on third-party systems
- Interruptions may occur outside our control
TREK Connex is not responsible for third-party failures, outages, or security incidents originating from those providers.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and contractual retention obligations
- Opt out of non-essential communications
To exercise any of these rights, contact us using the details in Section 11.
10. Changes to Policy
We may update this policy at any time. Material changes will be posted on this page with a new Effective Date.
11. Contact Information
Privacy Contact: Paul Dudley
Email: support@trekconnex.tech
Phone: 855-240-8735